Guest Service Representative ($20/hr, Concerts, On-Call, Varied Shift)

Harrah's Cherokee Casino Resort • Cherokee, NC

411d • $29,453 - $37,627 • Onsite

About The Position

The Guest Service Representative at Harrah's Cherokee Casino Resort plays a crucial role in enhancing the guest experience during casino promotions and special events. This position involves greeting guests, managing ticketing, and ensuring a fun and engaging atmosphere while adhering to company policies and procedures.

Requirements

• High school diploma or GED required.
• Great customer service, employee relation, and individual/teamwork skills.
• Proficient computer skills with advanced knowledge of Microsoft applications.
• Knowledge of CMS, LMS, or/and EMS is preferred.
• Ability to operate in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Willingness to learn and adaptability.
• Neat, professional appearance with excellent personal hygiene.
• Ability to get along with co-workers and work as a contributing member of a team.
• Ability to receive and accept direction and instruction in a positive and cooperative manner.

Nice To Haves

• Knowledge of CMS, LMS, or/and EMS is preferred.

Responsibilities

• Assist in the execution of casino promotions and special events.
• Set-up chair and row numbering per floor plan.
• Remove all numbering from pavilion seats after shows.
• Greet guests in a friendly, outgoing manner.
• Scan tickets and direct guests in Showroom, Promotions, and Special Events.
• Explain and answer questions regarding the property, Casino Promotions, Special Events, Entertainment, and the benefits of the Total Rewards program.
• Create a fun and exciting environment for guests during Promotions, Special Events, and Entertainment.
• Display Spotlight behaviors and present an upbeat and positive attitude.
• Provide constructive input and suggestions as a participating team member.
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1-10 employees