Guest Service Rep

DRM EMPLOYEES LLC • The Woodlands, TX

100d

About The Position

Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel.

Requirements

• High school diploma or equivalent; additional hospitality training is a plus
• Proven experience in customer service or front desk operations preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with hotel management software and MS Office Suite
• Ability to remain calm and professional in high-pressure situations
• Flexibility to work various shifts, including evenings, weekends, and holidays

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints professionally and promptly
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions, and services
• Maintain accurate records of guest information and billing details
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Uphold hotel policies and procedures to ensure safety and security

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 11-50 employees