Guest Service Rep

DRM EMPLOYEES LLC • Park City, UT

68d

About The Position

We are seeking a friendly and professional Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and a memorable experience. If you are passionate about hospitality and enjoy helping others, we invite you to apply and become part of our dynamic team.

Requirements

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Basic computer skills and familiarity with reservation systems
• Professional appearance and demeanor
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent

Nice To Haves

• Previous experience in hospitality or customer service is preferred but not required

Responsibilities

• Greet guests warmly and provide a welcoming atmosphere
• Assist guests with check-in and check-out procedures
• Respond promptly to guest inquiries, requests, and concerns
• Provide information about hotel amenities, local attractions, and services
• Maintain accurate records of guest interactions and transactions
• Coordinate with other departments to ensure guest satisfaction
• Handle complaints professionally and seek prompt resolutions
• Uphold company standards for cleanliness, safety, and service quality

Benefits

• Supportive work environment
• Opportunities for advancement
• Comprehensive training to help you succeed

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees