Guest Service Professional PT

The Coalition for the Homeless of Central Florida•Orlando, FL

11d

About The Position

Under the direct supervision of the Shift Supervisor and the general guidance of the Guest Services Supervisor, the Guest Support Professional will be responsible to assist Coalition Guests, Staff, Visitors, and Volunteers in various capacities while promoting the safety of other guests, staff, volunteers, visitors, and members of the community. The position of GSP requires a high degree of professionalism, commitment, and adaptability in order to effectively uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.

Responsibilities

Service guest needs by providing access to hygiene items, clothing, cleaning supplies, etc.
Assist as needed by receiving donations, retrieving property, assisting in meal serve times, etc.
Provide appropriate assistance and/or information to visitors, volunteers, and donors.
Report any safety, security, and facility concerns to appropriate staff and document if warranted.
Conduct regular rounds as assigned and maintain radio communications at all times while on duty.
Perform routine room and locker checks.
Responsible for the cleaning of bed areas/rooms to prepare for new intakes.
Complete appropriate logs for guest belongings.
Address crisis situations if needed and contact appropriate support, such as other staff, emergency medical, or law enforcement.
Submit accurate written documentation as per agency policy in a timely fashion.
Communicate with guests and other staff on an ongoing basis.
Coordinate with guests to accomplish special projects, chores, and facility upkeep.
Maintain a clean and safe work environment.
Maintain a clean and safe residential living environment for our guests.
Complete assignments and housekeeping duties daily as instructed by immediate supervisor.
Move property and donations up to 30 lbs. as outlined by agency policy.
Monitor assigned area as directed by immediate supervisor.
Conduct after-hours intake for CERS VETS program if needed outside of regular intake hours.
Attend staff meetings and trainings as required.
Perform job duties in assigned areas as directed by immediate supervisor.
Perform other duties as directed by immediate supervisor.
High degree of professionalism, commitment, and adaptability.
Ability to uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.