Guest Service Mgr

Tupelo Honey•Raleigh, NC

1d•Onsite

About The Position

The Guest Service Manager ensures our guest experience begins and ends with exceptional service. Tupelo Honey seeks a passionate individual who can manage high-volume business while providing first class guest-centric service. The position manages all FOH service and support staff and is responsible for creating Tupelo Honey loyal customers and acknowledging and thanking our fans and repeat guests. The Guest Service Manager will be responsible for meeting operational guidelines and ensuring profitability of the store.

Requirements

Be 21 years of age.
At least 3 years’ experience in front of house service environment as service or management personnel.
Must possess a positive, proactive, constructive teamwork attitude.
Possess excellent basic math skills and have the ability to operate a POS system.
Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels.
Must have a working knowledge of the English language.
Be able to work in a standing position for long periods of time (up to 10 hours).
Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Must be able to move and process information quickly.
As a salaried manager, you will be required to provide proof of your current Serve Safe Certification. If you do not have a certification, or your certification is expired, – you will be responsible for purchasing and completing your certification program within 30 days from your date of hire and providing proof of certification to the Human Resources department. Once your original certification has expired, your Serve Safe recertification will be provided by Tupelo Honey Cafe at no cost to you.

Responsibilities

Oversight of Dining Room Service staff
Responsible for adherence to all Tupelo Honey Southern Kitchen and Bar service standards.
Responsible for catering/to-go execution and delivery.
Responsible for performance management of servers and support staff.