Guest Service Manager

North Metro Harness Ini • Forest Lake, MN

4d • Onsite

About The Position

This isn’t just a front desk position, it’s a leadership role at the center of the guest experience.

As our Guest Service Manager, you’ll lead the Aces Rewards team, drive promotions, and create an environment that keeps guests coming back. You’ll be hands-on, fast-paced, and highly visible. Perfect for someone who thrives in hospitality, enjoys leading a team, and can confidently manage both people and operations.

Requirements

• 2+ years of hospitality, guest services, or customer experience
• 2+ years of leadership or supervisory experience
• Comfortable using Microsoft Office (Excel, Word, Outlook)
• Ability to build relationships with both guests and team members
• Strong organizational and multitasking skills while developing and managing projects.
• Must be able to stand, walk and sit for extended periods of time.
• Ability to work in a crowded and noisy environment.
• Must be able to obtain a Minnesota Racing Commission gaming license

Nice To Haves

• Experience with promotions, events, or guest engagement is a strong plus

Responsibilities

• Lead and develop front desk team (scheduling, training, performance)
• Oversee Aces Rewards operations and guest experience
• Plan and execute promotions, events, and drawings
• Manage kiosk offers and monthly promotions
• Analyze reports to improve performance
• Ensure staff knowledge across all departments
• Manage retail inventory and ordering
• Support marketing campaigns and mailers
• Step in as needed—hands-on leadership role
• Resolve guest concerns in real time
• Collaborate with marketing, hotel, and operations teams

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off (vacation, sick, holidays, bereavement)
• Employee Discounts on food and merchandise
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Tools, resources and opportunities for career growth and development
• Employee recognition programs including , years of service, and employee of the quarter
• Branded apparel provided

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed