Guest Service Manager (FT)

Grand Traverse Resort and Spa • Acme, MI

1d

About The Position

Assumes responsibility for the day-to-day operations of the Rooms Division; Front Office, Guest Services, PBX, and Concierge Departments in a professional manner. Maintain the integrity of the position by adhering to all policies and procedures of Grand Traverse Resort and Spa.

Requirements

• Business/Hospitality Management Degree or a minimum of five years supervisory front desk hotel experience
• Experience in coaching to achieve desired outcome
• Possess good communication skills, both written and verbal
• Computer and light accounting skills
• Ability to motivate and manage staff effectively
• Excellent interpersonal skills
• Excellent organizational skills
• Dedicated to ensuring the highest service level possible in all areas of operation
• Dependable and cooperative
• Must be able to pass a background investigation and drug screen as a condition of employment.

Responsibilities

• Responsible for the daily operation of all Rooms Division operational areas
• Responsible for the recruitment, training, and development of all managerial and supervisory staff
• Responsible for screening all Rooms Division potential employees prior to initiating the Grand Traverse Resort and Spa
• Monitors weekly, all departmental schedules, and compares to forecast and budget
• Review time sheets from the GTRS Payroll Department
• Maintains control of all departmental expenses (i.e. Payroll, supplies, etc)
• Ensures and maintains effective positive relations with all resort departments
• Assist the Director of Hotel Operations with the annual budget, and make recommendations for capital and program improvements
• Ensure that all staff adheres to the policies and procedures of Grand Traverse Resort and Spa
• Coordinates with Engineering to ensure that the facility is clean and in working order
• Coordinates and facilitates a monthly staff meeting, designed to promote teamwork and communicate departmental goals and objectives
• Required to attend weekly Room Division and Resume meetings
• Coordinates and communicates to all departments any and all activities, operational issues and company policies.
• Must understand and abide by environmental practices of the resort
• Other duties may be assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees