Hotel Front Desk Manager / Guest Services Manager
About The Position
Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests. We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members
Requirements
- Previous experience as a Guest Service Manager or in a similar role is required.
- Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
- Excellent communication skills and a commitment to guest satisfaction.
- Proficiency in hotel management software and front desk operations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for hospitality and a desire to create memorable experiences for guests.
Responsibilities
- Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
- Lead and train the guest service team to provide exceptional customer service and support.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Monitor guest satisfaction and implement improvements to enhance the overall experience.
- Collaborate with other departments to ensure smooth operations and address any guest issues.
- Prepare reports on guest feedback and service performance for management review.
- Ensure compliance with hotel policies and procedures, including safety and security measures.
Benefits
- 11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
- Affordable health, dental, & vision plans for you and your family
- Low-cost accident, critical illness, & hospital coverage
- Short- & long-term disability coverage paid by RMC
- Life / AD&D insurance company provided with additional optional coverage for your family
- Tuition reimbursement for college credits or professional certification
- Flexible spending plans options
- 401(k) retirement plans with company contribution
- Travel with hotel room discounts
- Teammate referral bonuses
- Paid time off to volunteer in your community
- Employee Assistance Program with mental health resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
