Guest Service Manager

About the position

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require significant attention to detail. This is a fast-paced position that requires efficiency and effectiveness and a passion for excellence to drive results.

Responsibilities

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits
• Engage, motivate, coach, and train team members 'on-the-job' as well as through The Fresh Market's internal training platform to provide excellent guest service in a safe and secure manner
• Coordinate the onboarding and initial training of newly hired team members
• Support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Requirements

• 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience
• Working knowledge of Microsoft Office
• Must be at least 18 years of age

Benefits

• Team Member discount of 30%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more