Guest Service Guide

KRIPALU CENTER FOR YOGA AND HEALTH • West Stockbridge, MA

72d • $17 - $17

About The Position

The Front Desk serves as a member of the Guest Service Department team which supports the call center for reservations, and front desk for guest arrivals. This role coordinates all aspects of the guests/students stay from program enrollment and overnight accommodations to healing art services (spa treatments) and other activities, while answering guest/students' inquiries about online and onsite programming and various amenities. The ideal candidate should be a positive, compassionate, and informative person who communicates effectively with others and strives to create positive experiences for guests during their stay at Kripalu. The candidate should have previous customer services skills with strong active listening skills on phones and in person for long periods of time. Problem solving while having the ability to stay calm in a fast-paced environment.

Requirements

• High School education or equivalent
• Proficient with Microsoft Office, specifically Outlook, Excel, and Word
• Ability to lift up to 50lbs
• Math and money handling skills

Responsibilities

• Greets arriving, departing and current guests in a warm, welcoming, and service oriented manner.
• Completes guest check in process and update system to reflect guest arrival.
• Provide guests with resources and literature regarding the Kripalu facilities, grounds, program schedules and services, facilitating a smooth and friendly acclimation to Kripalu Center.
• Responds to guest inquiries and/or concerns during their stay.
• Research and facilitate a response to or resolution of inquiries and concerns.
• Bringing guest concerns to appropriate individuals who are best able to respond to guest’s needs.
• Receives and processes guest payments and records payments in system in an accurate and timely manner.
• Adheres to all Kripalu and Guest Services Policies and Procedures to ensure a uniform approach to guest service standards.
• Assists in emergencies according to Kripalu and Guest Services policies.
• Ensures that all Guest Services procedures, tasks, check-in, guest finance, and remuneration are maintained in accordance with the established policy and procedure standards and budgetary constraints.
• Processes all cash transactions according to policy and financial guidelines with 100% compliance.
• Accurately books, changes, and cancels reservations including Healing Arts appointments.
• Properly opens and closes according to standard operating procedures.
• Provides detailed descriptions of programs, Healing Arts treatments, Kripalu services, facility features, and hours of operation.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Other tasks as assigned by Guest Services Management.

Benefits

• Health Insurance
• Dental Insurance
• Vacation, Sick, & Personal Time, Paid Holidays
• Vision
• 403b Retirement Plan
• Flexible Spending and Dependent Care Accounts
• Company Paid Short- and Long-Term Disability
• Company Paid $50,000 Life Insurance Policy
• Free Meals in the Kripalu Dining Hall
• Discounted Purchases in the Kripalu Shop and for Healing Arts Services
• Yoga Classes, and the opportunity to participate in Kripalu Programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees