Marriott International-posted about 1 year ago
Part-time • Entry Level
Mettawa, IL
101-250 employees
Accommodation

The Guest Service / Front Desk Agent at Residence Inn Chicagoland is responsible for providing exceptional service to guests, ensuring their needs are met in a friendly and courteous manner. This part-time role involves greeting and registering guests, managing reservations, and handling guest inquiries and complaints, all while adhering to hotel and sustainability standards.

  • Greet guests and offer assistance with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits and follow MSDS and OSHA standards.
  • Assist in the breakfast area or with guests' luggage during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.
  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.
  • Free WiFi
  • Free breakfast
  • Onsite billiards room
  • Outdoor BBQ patio
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