Guest Service Expert

Marriott • Arlington, VA

16h • Onsite

About The Position

The Guest Service Expert is responsible for creating a memorable and unique experience for guests, beyond just serving food and drinks. This involves taking initiative to deliver a wide range of services to ensure guest enjoyment. The role requires setting tables, communicating with the kitchen, interacting and serving guests, and cleaning work areas and supplies, making transactions feel like part of the overall experience. Success in this position also hinges on maintaining a safe workplace, adhering to company policies and procedures, upholding quality standards, and presenting a professional appearance and communication style. The role involves being physically active, including standing, walking, and performing tasks that require lifting and bending.

Requirements

• Ability to stand, sit, or walk for an extended time
• Ability to move over sloping, uneven, or slippery surfaces
• Ability to read and visually verify information
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds with assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

• High school diploma or G.E.D. equivalent
• Less than 1 year related work experience
• No supervisory experience
• No license or certification required

Responsibilities

• Take the initiative and deliver a wide range of services to make sure that guests enjoy their meal
• Set tables
• Communicate with the kitchen
• Interact and serve guests
• Clean work areas and supplies
• Create a safe workplace
• Follow company policies and procedures
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Manage the menu (read and visually verify information)
• Perform other reasonable job duties as requested

Benefits

• Dedicated to being an equal opportunity employer
• Welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Offer the chance to be proud of the work you do and who you work with
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees