Guest Service Expert

Marriott • Dearborn, MI

4h • Onsite

About The Position

This role is about creating a memorable and unique experience for guests, beyond just serving food and drinks. Guest Service Experts are expected to take initiative and deliver a wide range of services to ensure guests enjoy their meal. This includes tasks like setting tables, communicating with the kitchen, interacting with and serving guests, and cleaning work areas and supplies, all while making transactions feel like part of the overall experience. Success in this position also requires creating a safe workplace, adhering to company policies and procedures, maintaining quality standards, and ensuring a professional appearance and communication. The role involves being physically active, including standing, sitting, or walking for extended periods, moving on various surfaces, managing menus, and performing hands-on tasks such as lifting, carrying, pushing, pulling, and placing objects up to 25 pounds without assistance and 50 pounds with assistance, as well as reaching, bending, twisting, and stooping.

Requirements

• Create a safe workplace
• Follow company policies and procedures
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Be on their feet and moving around (stand, sit, or walk for an extended time)
• Move over sloping, uneven, or slippery surfaces
• Manage the menu (read and visually verify information)
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds with assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

• High school diploma or G.E.D. equivalent
• Less than 1 year related work experience
• No supervisory experience
• No license or certification

Responsibilities

• Take the initiative and deliver a wide range of services to make sure that guests enjoy their meal
• Set tables
• Communicate with the kitchen
• Interact and serve guests
• Clean work areas and supplies
• Make transactions feel like part of the experience
• Perform other reasonable job duties as requested

Benefits

• Equal opportunity employer
• Access to opportunity
• Environment where unique backgrounds of associates are valued and celebrated
• Commitment to non-discrimination on any protected basis
• Opportunity for professional growth and learning

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees