Wingstop-posted about 1 year ago
$29,120 - $29,120/Yr
Part-time • Entry Level
North Miami, FL
Food Services and Drinking Places

The Guest Service Expert (Cashier) at Wingstop plays a crucial role in delivering a positive flavor experience to customers. This position involves taking and processing orders, managing cash transactions, and ensuring customer satisfaction in a fast-paced restaurant environment. The ideal candidate will be efficient in communication with both customers and kitchen staff, while maintaining a clean and organized workspace.

  • Greet and welcome customers entering the restaurant and calling into the restaurant.
  • Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
  • Accurately process cash, credit card and gift card transactions; verify age for alcohol purchases.
  • Answer questions from customers and make menu recommendations.
  • Monitor that all orders are read within Company quote times.
  • Verify that all wings are presentable and double check all orders before giving the order to the customer(s).
  • Balance the register at the end of the shift; deliver the amount before the next shift.
  • Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
  • Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
  • Maintain a professional and presentable appearance according to the company's Uniform Standards.
  • Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.
  • Leave customers with a positive, long-lasting impression of their WINGSTOP experience.
  • Cashier and restaurant experience is a plus.
  • Food Handler Certification required.
  • Computer literate and comfortable using computerized register (POS) systems.
  • Possess great cash handling skills.
  • Professional, polite, and reliable even when under stress.
  • Must have excellent interpersonal and people skills.
  • Must have integrity, honesty and accountability.
  • Employee discount
  • Discount meals
  • Flexible schedule
  • Paid training
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