Guest Service Experience Lead

McDonald's • Lexington, KY

83d

About The Position

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Requirements

• Must be 16 years of age or older
• Outstanding attitude
• Willingness to learn and grow
• Capability to excel in a fast-paced, team environment
• Loves people & interacting with customers

Responsibilities

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with guests once they have their food to make sure they're satisfied, or to see if they need anything else
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations
• Assisting with Mobile & Delivery Orders

Benefits

• Competitive pay
• Medical, dental and vision coverage
• 401k with matching contributions
• Paid time off equal to 2% of gross earnings
• Unpaid Leaves of Absence
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Discount programs
• Free meals / meal discounts
• Flexible schedules available to meet your needs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees