Evening Guest Service Desk Agent

Smugglers' Notch Resort • Cambridge, VT

1d • Onsite

About The Position

Are you a people person who loves making guests feel welcome? Join our team as a Guest Service Desk Agent and be the friendly face that sets the tone for an unforgettable stay!

Requirements

• Enthusiastic individuals with a positive, can-do attitude.
• Strong communication and active listening skills.
• Comfort with computer technology and the ability to multitask in a fast-paced setting.
• Detail-oriented, self-motivated team players.

Nice To Haves

• Prior customer service or resort experience is a plus!

Responsibilities

• Greet guests with a warm, genuine welcome upon arrival and departure.
• Ensure smooth, efficient check-ins and check-outs while delivering top-notch customer service.
• Provide expert guidance on resort programs, package inclusions, dining options, and local attractions.
• Assist guests with booking all resort activities.
• Manage room reservations and process billing adjustments as needed.
• Address guest questions and concerns in person and over the phone with a positive, problem-solving attitude.
• Perform additional tasks as assigned to enhance the guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees