Guest Service Coordinator

Carbon Valley Parks & Recreation District • Frederick, CO

3d • $26 - $26

About The Position

Under the general direction of the Guest Services Supervisor, the Guest Services Coordinator provides leadership and operational support for the District’s front-line customer service operations. This role oversees daily facility operations, ensures patron and staff safety, supervises Guest Services Representatives, and serves as Manager on Duty as assigned. The Coordinator supports administrative functions, contributes to recruitment and training efforts, and acts as a liaison between departments to maintain a safe, welcoming, and efficient environment.

Requirements

• Have a strong understanding of, and alignment with the District's Core Values: Innovation, Integrity, Teamwork, Customer Service.
• This position requires a combination of physical and cognitive abilities. Essential functions may include standing and walking for extended periods while working at the front desk or monitoring facility areas; lifting and carrying items weighing up to 25 pounds on an occasional basis (such as supplies or equipment); and frequent use of computers, phones, and standard office equipment. Duties are primarily performed indoors, with occasional outdoor work related to facility operations or events, sometimes in varying weather conditions.
• Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Serve as Manager on Duty and primary point of contact for guests and front-line staff during assigned shifts.
• Act as the front desk subject-matter expert, communicating critical updates such as class cancellations, program changes, and facility closures.
• Enforce facility rules, policies, and procedures consistently to ensure a safe, respectful, and welcoming environment for all patrons.
• Remain calm and exercise sound judgment during emergency or high-pressure situations.
• Regularly interact with community members, addressing questions and concerns related to programs, facilities, and services.
• Provide direct supervision of Guest Services Representatives, including recruitment, onboarding, training, scheduling, performance evaluations, and professional development.
• Support part-time staff across all divisions in the absence of other supervisors to ensure smooth facility and program operations.
• Plan, organize, and facilitate staff meetings and training sessions.
• Model professional behavior and address staff performance, complaints, and disciplinary matters in accordance with District policies.
• Promote teamwork, accountability, and a customer-focused service culture.
• Oversee opening and closing procedures, cash handling practices, and adherence to established financial protocols.
• Prepare, review, accurately complete, and maintain daily records, incident reports, journals, payroll submissions, and refund documentation.
• Provide administrative and technical support to Guest Services Department operations and special projects.
• Utilize and maintain proficiency with systems and software such as CivicRec, Excel, Word, Outlook, and other operational tools or platforms.
• Communicate effectively, both verbally and in writing, with supervisors, co-workers, District staff, and external partners.
• Assist with facility rentals, including scheduling, reservations, setup, teardown, cleaning, staffing, and on-site supervision.
• Coordinate with internal departments to ensure smooth execution of programs, rentals, and special events.
• Monitor facility conditions during shifts and report maintenance or safety concerns promptly.

Benefits

• automatic enrollment in the Colorado PERA retirement system with a 15.80% District contribution
• District-paid Life Insurance and Accidental Death & Dismemberment Insurance
• competitive health insurance options
• flexible scheduling
• PTO and sick leave
• discounted facility memberships and program enrollment opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees