Guest Service Coordinator

Headquarter Toyota•Hialeah, FL

18h

About The Position

Automotive Guest Service Coordinator Guest Service Coordinators engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls. The fast-paced environment offers numerous opportunities for growth and development.

Requirements

Adhere to Headquarter Toyota's dress code policy
Bring strong customer service and communication skills to the table
Demonstrate excellent multi-tasking and organizational abilities
Possess basic computer proficiency and phone skills
Collaborate effectively with team members
Must be flexible with schedule including evenings, weekends and holidays
Bi-lingual in English and Spanish is required
All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.

Nice To Haves

While a background in Business Development Center is not required, it is preferred

Responsibilities

Establish and maintain relationships with former customers to enhance customer retention
Proactively monitor and contact leads for potential business opportunities
Master call and email scripts to effectively communicate with customers
Schedule, confirm, and follow up on appointments to ensure customer satisfaction
Conduct surveys with customers to gather feedback and improve service
Provide prompt and accurate responses to customer inquiries and concerns
Utilize CRM software to document all customer interactions for record-keeping
Collaborate effectively with management and the service department to deliver exceptional customer service
other tasks as assigned