Guest Service Coordinator II - Second Shift

Wheeler Mission Ministries•Indianapolis, IN

12h•$15•Onsite

About The Position

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise. Job Title: GSC II Exempt/Non-Exempt: Non-Exempt Reports to: Guest Services Manager Full or Part-time: Full-time Completion Date: February 2024 Team: Center for Women and Children (CWC) Position Summary: The Guest Services Coordinator (GSC) II Is the primary point of contact for visitors, volunteers and donors and provides services of care for shelter guests assigned to them during their residency at Wheeler Mission and general guest support. This includes assisting with evening/weekend activities as assigned.

Requirements

1+ years of Social Service Experience
High School Diploma or HSE
Ability to be flexible for different shifts, work hours, or occasional weekends as needed. The GSC position is staffed 24 hours a day and shifts may change at the discretion of the Director. On occasion, the role may have extended hours or overtime as the guest census requires.
Guest Relations
De-escalation, Trauma Informed Care, Mental Health Support
Basic Proficiency in Microsoft Office Suite, including email and Word. Must be able to use independently.
Basic Proficiency in Mission Tracker Software and Pay Com. Must be able to use independently.
Belief in the inerrancy of the Holy Bible
Alignment with WM values
Adherence to WM Employee Policies
Conflict of Interest Policy, Confidentiality Policy, and Statement of Faith
Post-offer acceptable background check required for all positions
All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.
Walking short distances with the ability to walk up and down stairs
Physical dexterity sufficient to operate standard office equipment
Physical ability to perform normal office functions including sitting for prolonged periods of time and the endurance to remain standing for prolonged periods of time
Strength to lift office supplies and equipment up to 20 pounds.

Nice To Haves

Familiarity with the Wheeler Mission program focus and our residents’ experience, including addiction support, mental health issues, and trauma support, strongly preferred.

Responsibilities

Resident Support: Assists with the daily operation of programs and creates a welcoming environment
Primary point of contact for visitors, volunteers and donors directing them to the correct WM (Wheeler Mission) staff person.
Checks guests in and out using guest software, in accordance with Wheeler policies and procedures. Informs staff of any guests not returning through written form.
Provides guests with counsel and guidance when needed and appropriate, using approved techniques and scripture. Primary point of contact for conflict resolution among guests during the assigned shift.
Assists with monitoring meals, ensuring that assigned daily tasks are complete.
Collaborates with other staff in facilitating nightly activities for the guests and supervises these activities.
As appropriate to role, mediates disputes and records the incidents leaving this information for the Director and other program staff.
Greets volunteers, showing them to their volunteer area and providing supervision as needed.
Assists with special events and other program duties as assigned.
Administrative Responsibilities: Performs a variety of administrative tasks to support the program operations:
Meets daily with team members and supervisor to review any guest changes and situations that need to be addressed.
Participates in daily, weekly and other regular program meetings.
Completes paperwork, incident reports, and completes required reporting.
Leadership Responsibilities: In addition to the primary duties, the GSC II:
Provides task/shift supervision under the direction of the Guest Services Manager
Mentors 2-4 assigned GSC I team members.