Valet Parking Supervisor - Princeton, NJ

Parking Management Company•Princeton, NJ

6d•$17 - $17•Onsite

About The Position

The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.

Requirements

High school diploma or general education degree (GED)
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.
Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success.

Nice To Haves

1 year minimum previous supervisory and related customer service/hospitality experience is preferred
management or leadership related training/certifications/business is preferred.

Responsibilities

Operational Support: Assist the Guest Service Manager (GSM) in overseeing daily valet operations and staff performance to ensure smooth, efficient service.
Guest Service and Issue Resolution: Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.
Team Appearance and Compliance: Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
Communication and Leadership: Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment.
Equipment and Supplies: Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
Tip and Payroll Oversight: Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
Safety and Risk Management: Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.
Team Support: Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.
Schedule: Work 40+ hours on-site at assigned accounts.
Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.