Guest Service Attendant

DECC•Duluth, MN

1d•$15 - $15•Onsite

About The Position

Saving the day, the Guest Service Attendant is one of the first friendly faces guests encounter as they arrive for their event at the DECC. They always present a professional and welcoming demeanor. Guest Services assist event organizers by greeting attendees, directing and answering questions. Tasks include overseeing events to ensure they are running smoothly, making sure the guest experience is exceptional, and often making radio calls when assistance is needed.

Requirements

Must have at least one year of customer service experience.
Must be able to provide exceptional customer service.
Must be able to diligently follow all safety policies and procedures.
Ability to deal with frequent change, delays, or unexpected events.
Must be able to stand and be on your feet for lengthy periods of time.
Must be able to speak and hear continuously, usually for hours at a time.
Must be 18 years of age or older.
Successful completion of reference checks.
Successful completion of a background check.
Successful completion of a drug test, if applicable.
Must provide their own black shoes, black socks and black pants.

Nice To Haves

Previous experience working at large-scale events.

Responsibilities

Remain highly visible and approachable during events to assist patrons.
Work as a team with other Guest Service Attendants to perform duties in a professional and courteous manner.
Assist patrons to find assigned seats, resolve any ticketing or seating issues politely and effectively.
If needed, assist guests with finding lost items.
Assist team and/or other departments with tasks, including light cleaning, moving chairs or signage, and other event related functions.
Maintain safety and security standards by being aware of surroundings and allowing authorized access only.
Communicate with the Duluth Police Department and/or security as needed.
Distribute programs or event information to patrons as needed.
Scan or check tickets at entry and exit points.
As needed, apply wristbands to patrons appropriately and in an effeicient manner.
Direct patrons through the building or to facilities, such as restrooms.
Manage difficult or emotional customer situations, and respond quickly and courteously to requests for service or assistance.
Duties, responsibilities and activities may change at any time with or without notice due to the events.
Attend and complete all required training opportunities and meetings.