Guest Service Attendant

Corporate Office•Hilton Head Island, SC

7d•Onsite

About The Position

The Bellperson is a key ambassador of Omni’s renowned service culture, creating exceptional first and last impressions for our guests. This role provides warm, attentive, and efficient assistance with luggage, transportation, and guest orientation while delivering genuine Southern hospitality throughout the guest experience.

Requirements

Previous hospitality or guest service experience preferred
Strong interpersonal and communication skills
Ability to lift and carry up to 75 lbs and remain on feet for extended periods
Must be able to work flexible schedules, including weekends, holidays, and evenings
Valid driver’s license may be required
Professional appearance and demeanor consistent with Omni standards

Nice To Haves

Friendly, outgoing, and service-oriented attitude
Ability to multitask in a fast-paced resort environment
Strong attention to detail and sense of urgency
Team player with a positive, can-do mindset
Knowledge of Hilton Head Island area preferred

Responsibilities

Greet guests promptly and courteously upon arrival and departure, offering luggage assistance as needed
Safely transport guest luggage to and from rooms, storage areas, and vehicles
Escort guests to rooms and provide an overview of resort amenities, services, and in-room features
Maintain knowledge of the resort layout, amenities, dining options, and local attractions
Assist with transportation coordination, including valet communication and shuttle support (if applicable)
Tag, store, and retrieve luggage accurately and securely
Respond to guest requests, questions, and concerns with professionalism and urgency
Maintain cleanliness and organization of bell stand, luggage storage, and entry areas
Communicate effectively with Front Desk, Valet, Housekeeping, and other departments to ensure seamless service
Uphold Omni brand standards and Forbes service expectations at all times