Guest Service Attendant - Kimpton Era Midtown NY

Extell Development Company•New York, NY

5d•$17 - $19•Onsite

About The Position

The Guest Service Attendant is a pivotal front-line position, ensuring a seamless and welcoming experience for all guests from their arrival to departure. This multifaceted role combines the essential duties of a Bell Attendant and a Door Attendant, providing comprehensive support and personalized service. The ideal candidate is a proactive, detail-oriented individual with exceptional customer service skills and a strong commitment to guest satisfaction. The Guest Service Attendant will be responsible for greeting guests, assisting with luggage, managing arrivals and departures at the hotel entrance, and providing information and assistance to enhance their stay.

Requirements

Prior experience in a customer service role, preferably within a hotel or hospitality environment, is a plus.
Exceptional attention to detail and a commitment to high-quality work.
Ability to work independently and efficiently, as well as collaboratively within a team.
Strong organizational skills.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Fluent in English; proficiency in additional languages is a significant plus.
Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.
Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 20-40 pounds.
Manual dexterity to operate necessary equipment and handle supplies.
Ability to work flexible hours, including overnights, weekends and holidays, as needed.

Responsibilities

Warmly greet all guests and visitors upon arrival and departure at the hotel entrance.
Open vehicle doors for guests and assist with unloading/loading luggage.
Coordinate and manage taxi and ride-share services for guests.
Provide directions and information about the hotel and local area.
Maintain a welcoming and orderly hotel entrance, ensuring cleanliness and accessibility.
Monitor and manage traffic flow at the hotel entrance.
Assist guests with luggage delivery to and from their rooms.
Safely store and retrieve guest luggage in the luggage room.
Escort guests to their rooms upon request, providing an overview of hotel amenities and room features.
Handle guest mail, packages, and deliveries.
Assist with any special requests or needs guests may have regarding their belongings.
Maintain cleanliness and organization of luggage carts and storage areas.
Anticipate guest needs and offer solutions proactively.
Respond promptly and courteously to guest inquiries and requests, escalating issues to management when necessary.
Maintain an up-to-date knowledge of hotel services, facilities, and local attractions.
Collaborate with the Front Desk and other departments to ensure a cohesive guest experience.
Adhere to all hotel policies and procedures, including safety and security protocols.
Participate in training sessions and departmental meetings as required.
Perform other duties as assigned by the Front Office Manager on duty or Director of Operations.