Guest Services OR

ANCHOR POINT MANAGEMENT GROUP-posted 4 days ago
$15 - $16/Yr
Full-time • Entry Level
Onsite • Hillsboro, OR
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The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

  • Selling wax passes.
  • Opening and closing procedures of the center.
  • Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
  • Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
  • Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
  • Responsible for educating guests on current in-center promotions.
  • Responsible for checking their schedule on a weekly basis.
  • Responsible for arriving to work on time wearing the appropriate dress code and name tag.
  • Responsible for following all corporate policies and procedures.
  • Participation in community events and street team marketing when requested.
  • Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
  • Participate on Strut Bloomfire by actively commenting on questions and posts.
  • Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
  • Responsible for maintaining and exceeding center and individual goals.
  • Responsible for center cleanliness
  • Other duties as assigned.
  • High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.
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