Guest Service Associate

SALAMANDER CHARLESTON EMPLOYER LLC•Charleston, SC

26d•Onsite

About The Position

POSITION OBJECTIVE Attend to guest needs, including but not limited to, guest registration, check-out and cashiering. ESSENTIAL JOB FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Guest Loyalty Program and provide recognition and benefits to all present members. Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Answer phone in a timely manner. Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay. Keep activity log updated to allow for proper follow-up. Ensure guest satisfaction, utilizing the empowerment certificates when appropriate. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of, time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. EDUCATION/EXPERIENCE High school or equivalent education required. Must be 18 years of age or older. Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions.

Requirements

High school or equivalent education required.
Must be 18 years of age or older.
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.
Must be able to speak, read, write and understand English
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

Responsibilities

Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Cash checks and exchange currency for guests.
Answer phone in a timely manner.
Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay.
Keep activity log updated to allow for proper follow-up.
Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.
Issue key to and control entrance of safety deposit boxes.
Post miscellaneous charges as requested
Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.