Guest Service Associate

SALAMANDER CHARLESTON EMPLOYER LLC • Charleston, SC

37d

About The Position

Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

Requirements

• High school or equivalent education required.
• Must be 18 years of age or older.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to speak, read, write and understand English
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Answer phone in a timely manner.
• Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay.
• Keep activity log updated to allow for proper follow-up.
• Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested
• Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees