Guest Service Associate
About The Position
Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.) Greet guests, determine needs, assign open lanes, and provide start up instructions, as necessary. Answer guest inquiries over the phone and in person; providing accurate information. Inform guests of upcoming promotions, specials, and events. Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores. Issue, record and redeem gift certificates, coupons, etc. ... according to company policy. Balance receipts, count cash, and complete daily shift paperwork. Manage lane inventory and assists with lane turnover tasks. Maintain a sanitary, organized, and presentable area. Communicate with pit crews; operate call buttons, relay information, log calls, check response time. Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc. Perform opening and closing duties as required. Monitor guests for rule violations. Report all company violations to management. Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- High school diploma or equivalent preferred.
- 6+ months previous entertainment center, hospitality, or retail experience.
Responsibilities
- Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)
- Greet guests, determine needs, assign open lanes, and provide start up instructions, as necessary.
- Answer guest inquiries over the phone and in person; providing accurate information.
- Inform guests of upcoming promotions, specials, and events.
- Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
- Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
- Balance receipts, count cash, and complete daily shift paperwork.
- Manage lane inventory and assists with lane turnover tasks.
- Maintain a sanitary, organized, and presentable area.
- Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
- Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
- Perform opening and closing duties as required.
- Monitor guests for rule violations.
- Report all company violations to management.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
