Guest Service Associate - The Harvest Cafe

Kitchen Kettle Foods•Leacock Township, PA

5d•$12 - $15•Onsite

About The Position

Kitchen Kettle Village is seeking guest-focused team members for the Harvest Café. This role centers on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and organized environment, and accurately handling transactions. You'll work in a fast-paced café setting, providing outstanding service through greeting guests, managing dining areas, handling food service operations, and building relationships with both guests and tour groups. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

Requirements

Communication excellence
Teamwork orientation
Attention to detail
Confidentiality
Problem solving skills
Stress management/composure
Coachability
Ability to adapt to changing environment

Responsibilities

Accurately handle all money transactions, close registers, and reconcile cash at end of business day
Assist with opening and/or closing the Café as needed
Maintain cleanliness of dining room by clearing tables, disposing of trash, wiping tables, and sweeping floors
Assure guest satisfaction by greeting guests, visiting tables, responding to service issues with LEAP, gathering feedback, and providing Village information
Ensure front-of-house is clean and presentable through housekeeping duties, restroom checks, and stocking supplies
Complete operational logs (HACCP, Cleaning, Opening/Closing, First Aid, etc.) as requested
Demonstrate complete menu knowledge and share with guests
Build relationships with regular tour guides and bus drivers, learning their names and preferences
Exercise proper food handling procedures and maintain cleanliness of food serving lines and guest areas