Guest Service Associate

XpresSpa • Clearwater, FL

87d

About The Position

At XWELL Health, Wellness, Beauty, indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests. As a Guest Service Associate at XWELL Health, Wellness, Beauty, you would play a pivotal role in delivering top-notch customer service, building lasting relationships with our guests, and contributing to the success of our center. In return, we offer competitive compensation, opportunities for professional development, and a supportive team environment. We're actively seeking individuals to join our team of courteous, skilled, and driven professionals. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week. This role will report to the Spa Manager, providing ample opportunities for growth and development within our organization.

Requirements

• Exceptional interpersonal and communication skills, facilitating collaborative work with diverse teams.

Nice To Haves

• Strong Attention to Detail and a Passion for Providing Exceptional Customer Service.
• Ability to Work in a fast-paced Environment.

Responsibilities

• Educate guests about current in-center promotions.
• Cultivate and maintain professional relationships with guests.
• Ensure the wax suite is consistently clean and sanitized.
• Encourage guest retention by pre-booking appointments.
• Boost appointment bookings through guest referrals.
• Meet and exceed both individual and center goals.
• Adhere to the assigned schedule provided during the application process.
• Arrange coverage when requesting time off to ensure no conflicting guest bookings.
• Manage the reservation book to maximize efficiency and accommodate guest requests.
• Arrive punctually to work, dressed appropriately with nametag displayed.
• Craft memorable guest experiences using XWELL terminology and tailored scripts.
• Fulfill any other duties as assigned.
• Collaborate with management and other staff to create a cohesive and positive work environment.
• Participate in team meetings and training sessions to enhance skills and stay informed.
• Adhere to all regulations and policies related to XWELL operations.
• Maintain confidentiality regarding participants' information.
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
• Follow XWELL policies and procedures related to health and safety.
• Ensure the cleanliness and orderliness of the XWELL.
• Report any maintenance issues to the appropriate personnel.

Benefits

• Competitive Salary
• Medical Dental, Vision, voluntary insurance plans
• 401K with Corporate Match
• Generous PTO Plan
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Number of Employees: 501-1,000 employees