LEGOLAND CA - Guest Service Associate PT

LEGOLAND Parks • Carlsbad, CA

10d • $19 - $19 • Onsite

About The Position

Scope: Responsible for the operation of assigned Guest Services locations. Performs a variety of duties guest inquiries, assistance, and issue resolution.
Key Objectives:
Provide excellent service to Resort Guests in a variety locations
Exhibits product knowledge and selling skills
Supports management team in a variety of roles and assigned duties

Requirements

• Ability to Problem-solve & some experience working under pressure
• Guest Experience Oriented (Friendly, professional communication skills)
• Previous customer service experience
• Park Knowledge Experience
• Computer Skills
• Team oriented-positive attitude
• High school diploma or general education degree (GED.)
• Must be willing to work flexible hours, including evenings and weekends to support park operations.

Nice To Haves

• We welcome applicants with bilingual or multilingual skills — these are a strong asset in our team environment.

Responsibilities

• Operational Responsible for being present and available for Guests, providing excellent guest service and product knowledge per company and Resort expectations
• Responsible for assigned GS locations’ daily maintenance, cleanliness and security
• Responsible for utilizing proper tools for efficient and effective POS usage
• Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure
• Responsible for other tasks as assigned by Management for the effective operation of assigned location
• Financial Responsible for efficient use of company and area supplies
• Responsible to help support daily sales goals through guest interaction
• People Responsible for promoting and demonstrating LEGO’s and Merlin’s SOPs, culture and core values through words and actions
• Responsible for continuing own growth through utilization of career development programs through collaboration with Leadership
• Health & Safety Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
• Other May be assigned other activities and responsibilities within the zone as needed.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees