Guest Service Associate I. WorldMark Oceanside Harbor Resort

Wyndham Destinations • Oceanside, CA

404d

About The Position

As a Guest Services Associate I at WorldMark Oceanside Harbor Resort, you will play a crucial role in ensuring guests have memorable vacations through exceptional service and hospitality. Your responsibilities will include guiding guests through the registration process, handling transactions, and providing information about the resort and local attractions.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills in English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests warmly and guide them through the registration process.
• Issue unit keys and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and perform bucket checks.
• Complete check-out procedures and verify charges and credits in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off (depending on position)
• Parental leave
• Holidays (depending on position)
• Wish day paid time to volunteer
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees