Greeter Restaurant - Black Card Lounge

Rivers Casino•Pittsburgh, PA

72d•Onsite

About The Position

The Greeter ensures an exceptional experience for all guests at the Black Card Lounge. This role is pivotal in maintaining high standards of hospitality and service, creating a welcoming atmosphere for guests.

Requirements

Strong interpersonal skills to build and maintain effective relationships with staff.
Proficiency in verbal and written communication in English.
Basic math skills, including cash handling and making change for customers.
Ability to operate cash registers, calculators, and credit card machines.
Ability to complete the pre-employment process successfully.
Flexibility to work varied shifts, including holidays.
Physical ability to perform duties such as bending, reaching, and lifting up to 25lbs.

Responsibilities

Greet and welcome guests with a friendly demeanor and ensure courteous service throughout their visit.
Coordinate seating arrangements, assign stations, and manage side work effectively based on the floor chart.
Maintain a keen eye for cleanliness, ensuring all areas are impeccably presented.
Collaborate with the host department to ensure guest needs are met, including the provision of complimentary services.
Complete all closing duties meticulously, ensuring a smooth transition for the next shift.
Actively participate in departmental meetings and contribute to the promotion of the casino through a positive attitude.
Familiarity with the menu items and prices.
Efficiently manage the rotation sheet to track servers' guests.
Assist servers and bussers during peak times and downtime.
Operate the cash register in adherence to proper cash handling procedures.
Handle guest complaints promptly and courteously.
Maintain a strong awareness of safety protocols and immediately report any incidents to the supervisor.
Adhere to the dynamic nature of schedules in a fast-paced casino environment.
Maintain a neat and clean appearance with the appropriate uniform and name tag.