Compass Group-posted 3 months ago
$26 - $28/Yr
Full-time
New York, NY
Merchant Wholesalers, Nondurable Goods

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

  • Provides an elevated level of service to VIP visitors to create a unique and high positive impression.
  • Ensure that every guest is greeted with enthusiasm, and has a memorable experience.
  • Acting as way-finders and hospitality services resource for all guests.
  • Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination.
  • Reviewing and committing to memory the profiles of VIP guests expected for the day.
  • Recognizing and welcoming VIP guests using service excellence standards.
  • Communicating effectively with team members and passing on necessary information to colleagues that may arise.
  • Building and maintaining a relationship with employees and repeat guests, enhancing their overall experience.
  • Gaining an understanding of the client culture, key areas of activity and creating 'transparency' by serving as an extension of the client.
  • Having a thorough understanding of the Firm's emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
  • Adhering to Hospitality signature look.
  • Ability to memorize FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and New York City ‘happenings'.
  • Other duties as assigned.
  • Strong communication skills.
  • Ability to work in a team environment.
  • Professional appearance and demeanor.
  • Ability to memorize and recall information about guests and the facility.
  • Understanding of emergency procedures.
  • Experience in hospitality or customer service.
  • Knowledge of local attractions and restaurants.
  • Previous experience working with VIP clients.
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave
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