Guest Service Ambassador (Casual)

AccorHotel • HI

83d • $17

About The Position

The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic
• Valid Driver’s License

Responsibilities

• Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
• Support expeditors and shuttle service when needed
• Perform room moves, guest room deliveries such as luggage, packages, envelopes, gifts, flowers, and group amenities
• Assist with group transportation and luggage movements as necessary
• Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses
• Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment
• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control
• Remember individual’s names and their preferences to extend a personalized service
• Assist other rooms division departments with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices
• Employer paid coverage for group life and accidental insurance coverage ($7,500)
• 401(k)/retirement saving plan & matching program
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• 50% discounts at hotel restaurants
• 30% discount on retail items at our Fairmont Store
• 30% discount of services offered in our Spa Without Walls
• Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in our employee dining facility

What This Job Offers

• Career Level: Entry Level