As a Guest Service Agent, you will greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. This role is essential in ensuring guest satisfaction and maintaining the hotel's reputation for excellent service. You will be responsible for various tasks including registering and assigning guests to hotel rooms, establishing methods of payment, verifying credit, making and confirming reservations, and computing bills. Additionally, you will handle guest requests and complaints, secure guests' valuables, and perform bookkeeping activities such as balancing accounts and conducting audits. Your focus will be on enhancing guest satisfaction scores and ensuring overall guest satisfaction while practicing safe work habits and following safety standards.