Guest Service Agent

Hilton • South San Francisco, CA

403d • $47,840 - $54,080

About The Position

The Guest Service Agent at Embassy Suites by Hilton San Francisco Airport is responsible for providing exceptional guest service by greeting and registering guests, assisting with check-out, and ensuring a smooth and enjoyable experience for all hotel visitors. This role is crucial in maintaining the hotel's reputation for outstanding service and financial profitability.

Requirements

• Demonstrated commitment to hospitality and delivering exceptional guest experiences.
• Strong integrity and ability to do the right thing at all times.
• Leadership qualities and ability to work as part of a team.
• Ownership of actions and decisions with a sense of urgency and discipline.
• Ability to adapt to changing situations and customer needs.

Nice To Haves

• Experience in the hospitality industry or customer service roles.
• Familiarity with point-of-sale systems and handling cash transactions.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer and confirming guest information and room rates.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for and processing various forms of payment.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, and local area attractions.
• Use up-selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Competitive pay range of $23 - $26 per hour based on experience and location.
• Opportunities for career growth within Hilton's global hospitality network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed