Guest Service Agent

Drury Hotels-posted about 1 year ago

$32,490 - $48,755/Yr

Full-time • Entry Level

Fairview Heights, IL

1,001-5,000 employees

Accommodation

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The position at Drury Hotels involves serving as a front desk associate, providing exceptional customer service to guests and ensuring a positive experience. The role emphasizes hospitality, attention to detail, and the ability to multitask in a fast-paced environment. Employees are valued for their contributions and are offered opportunities for career growth and development.

Serve as the happy, helpful face of the hotel to guests entering and departing.
Ensure exceptional, positive experiences for team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk functions including checking guests in and out, promoting company programs, and maintaining guest records.
Handle cash transactions and monitor guest satisfaction.
Assist with breakfast and 5:30 p.m. Kickback service, including food preparation and guest service.
Maintain a high standard of integrity, service, and hospitality to promote the Drury culture.

Warm and friendly manner in relating to and interacting with the public.
Demonstrated attention to detail while handling multiple tasks simultaneously.
Familiarity with handling money and using office machines.
Ability to communicate in English, both written and verbal.
Willingness and ability to work alone as scheduled.

Quarterly bonuses up to $3200/year based on hotel results.
Flexible scheduling and paid time off.
Hotel discounts and free room nights.
Mentorship and cross-training opportunities.
Comprehensive health benefits including medical, dental, and vision insurance.
Company-matched 401(k) plan.

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