GUEST SERVICE AGENT

Marriott International • Stuart, FL

126d

About The Position

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER. Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.

Requirements

• A keen eye for detail, time management and great customer service skills
• Pleasant and friendly demeanor
• Able to work as a team and independently
• Flexible working hours
• Ability to work with little or no supervision while meeting high-performance standards
• Physical mobility and stamina
• Must be able to pass a background check
• Ability to follow instructions

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction
• Communicating with guests and ensuring their needs are met
• Being front and center at the desk at all times

Benefits

• Health Insurance available on the first of the month after hire
• Full-time associates can enroll in medical, dental and vision coverage
• Part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage
• Paid time off within the first 90 days of employment for full-time associates
• Paid holidays for eligible associates
• Paid days off for Birthday and Employment Anniversary after five years
• On Demand Pay
• Discounted pet insurance
• 401k Plan
• Hotel Discounts
• Shoe subsidy through Shoes for Crews

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation