Guest Service Agent
About The Position
You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. BASIC FUNCTION : Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.
Requirements
- Requires ability to take written and verbal direction in English and speak English clearly.
- Requires the ability to relate to the public in a warm, friendly manner.
- Requires the ability to pay attention to detail and handle multiple tasks simultaneously.
- Requires thorough knowledge of Drury Hotel’s policies and procedures.
- Requires the ability to handle money, make change, and utilize office machines in normal day to day activities.
- Must be willing to and have the ability to work alone as scheduled.
Responsibilities
- Assisting guests in a friendly, efficient, courteous and professional manner.
- Performing all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc.
- Assisting with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service.
- Performing duties of a Hot Breakfast Host / Hostess or Bartender when needed.
- Maintaining a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.
Benefits
- Quarterly bonuses up to $3200/year based on hotel results
- Flexible scheduling
- Paid time off
- Hotel discounts and free room nights
- Mentorship
- Cross-training
- Development plans
- Management training
- Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Company-matched 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
