Guest Service Agent
About The Position
We believe heartfelt, human connections make people's lives better, especially for those who work here. Our founder, Bill Kimpton, created a new boutique hotel standard where people could connect from the heart, a purpose that continues today. Your work here has meaning, as you improve the lives of coworkers, guests, owners, and communities. Our San Francisco-born entrepreneurial spirit fosters a culture where diverse backgrounds, talents, experiences, and personalities are fully welcome and celebrated. We seek people with creativity, self-leadership, and an innate passion for making others' lives better, resulting in a quirky, irreverent, exciting, uncommon, empowering, and exceptional work environment. The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service, all while providing outstanding service to guests. You will act as an advocate for the hotel, create personal experiences, and develop relationships with guests to encourage their return.
Requirements
- High school diploma or general education degree (GED) required.
- Knowledgeable of immediate area, services, attractions, and events.
- Flexible schedule, able to work evenings, weekends and holidays.
- Work well under pressure, dealing with many arrivals and departures within a short period of time.
- Familiar with hotel systems and operations, and the ability to enter in information accurately.
Nice To Haves
- Previous experience in a Front Desk or customer-facing role is preferred.
Responsibilities
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Verify credit limit report.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
Benefits
- Heartfelt, human connections make people's lives better.
- Opportunity to improve the lives of coworkers, guests, owners, communities.
- Diverse background, talents, experiences, and plucky personality is fully welcome and celebrated.
- Work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
