Guest Service Agent
About The Position
Join our Team at TownePlace Suites Palmdale! Be part of something new and exciting. Our brandânew TownePlace Suites in Palmdale is getting ready to open its doors, and we’re looking for friendly, motivated team members to help us create a warm and welcoming guest experience from day one. If you love hospitality and want to grow with a brandânew hotel, we’d love to have you on our opening team. The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Responsibilities
- processing check-ins/outs
- securing payment
- verifying and adjusting billing
- assisting guests with reservations and requests
- anticipate guest needs
- exceed expectations
- implement creative solutions to provide exceptional service
- complying with brand standards
Benefits
- medical
- dental
- vision
- disability
- life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Employee Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
