Guest Service Agent
About The Position
As a Guest Service Agent at Lakes Inn at Dunvilla, you are the face the hotel. You aren’t just checking people in; you are the curator of their vacation experience. Whether it’s a family reunion or a quiet weekend getaway, your goal is to provide warm, professional service that reflects the charm of the Lakes Area. Key Responsibilities The First Impression: Greet guests with a genuine smile, manage the check-in/check-out process efficiently, and handle reservations via phone and online systems. Concierge Expertise: Provide "insider" knowledge on local Dunvilla and Pelican Rapids attractions, dining, and seasonal activities. Problem Solver: Address guest concerns or special requests with empathy and a "can-do" attitude to ensure every stay is seamless. Operational Support: Coordinate with housekeeping and maintenance teams to ensure rooms are ready and up to our high standards. Financial Integrity: Process payments accurately, manage cash drawers, and maintain guest billing records.
Requirements
- Naturally hospitable, outgoing, and able to stay calm under pressure (especially during the busy summer "lake season")
- Strong verbal and written communication skills for interacting with guests and team members
- Ability to learn property management software (PMS) and handle basic office equipment
- Availability to work a varying schedule, including weekends and holidays, as travel never takes a day off!
Nice To Haves
- A basic knowledge of the Pelican Rapids/Dunvilla area
Responsibilities
- Greet guests with a genuine smile
- Manage the check-in/check-out process efficiently
- Handle reservations via phone and online systems
- Provide "insider" knowledge on local Dunvilla and Pelican Rapids attractions, dining, and seasonal activities
- Address guest concerns or special requests with empathy and a "can-do" attitude
- Coordinate with housekeeping and maintenance teams
- Process payments accurately
- Manage cash drawers
- Maintain guest billing records
Benefits
- A scenic and upbeat work environment.
- Competitive hourly wages.
- Opportunities to meet people from all over the country.
- Being part of an awesome team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
