Guest Service Agent
Hersha Hospitality Management LP•Washington, DC
1d
About The Position
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Requirements
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Responsibilities
- Greet guests and offer assistance.
- Register and assign guests to hotel rooms.
- Establish payment methods and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change.
- Transmit and receive messages via telephone or PMS.
- Respond to guest requests promptly.
- Resolve guest complaints, escalating when necessary.
- Secure guest valuables.
- Perform bookkeeping activities.
- Work towards increasing guest satisfaction scores.
- Practice safe work habits and follow safety standards.
- Assist in the breakfast area or with luggage as needed.
- Perform other duties as requested by management.
Benefits
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
