Guest Service Agent

Leisure Hotels LLC • Estes Park, CO

28d

About The Position

Front Desk Associate - Hotel and Retail Store
Join our dynamic and friendly team as a Front Desk Associate, where your positive attitude and excellent customer service skills will create memorable experiences for our guests and shoppers. This role offers a vibrant work environment that combines hospitality and retail, providing a unique opportunity to develop your professional skills while contributing to a welcoming atmosphere.

Requirements

• Excellent communication and interpersonal skills
• Friendly, approachable, and energetic personality
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and familiarity with reservation and POS systems
• Previous experience in hospitality, retail, or customer service preferred
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Strong problem-solving skills and a positive attitude

Responsibilities

• Greet and assist guests and customers with professionalism and enthusiasm
• Manage check-in and check-out processes efficiently and accurately
• Handle reservations, inquiries, and special requests via phone, email, or in person
• Maintain a clean and organized front desk area
• Provide information about hotel amenities, retail products, and local attractions
• Process transactions accurately using point-of-sale systems
• Collaborate with team members to ensure smooth daily operations
• Address guest and customer concerns promptly and courteously

Benefits

• 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
• Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
• Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
• Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
• Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.
• Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed