Guest Service Agent

Boston Natick • Natick, MA

4d • $18 - $18

About The Position

Join The Verve Hotel - Boston Natick as a Guest Service Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience. The Verve Hotel - Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guest’s stay unforgettable. We are an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• Previous experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and a positive attitude.
• Availability to work mid to late evenings, including weekends and holidays.
• Basic computer proficiency, including familiarity with reservation systems.

Nice To Haves

• Previous experience in hospitality or customer service preferred.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently while managing reservations.
• Respond promptly to guest requests and resolve issues to ensure satisfaction.
• Maintain accurate records of guest information and transactions.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Provide information about hotel amenities, local attractions, and services.
• Handle phone calls and emails, directing inquiries as appropriate.

Benefits

• Competitive hourly wage of $17.75 - $17.75 paid bi-weekly.
• Opportunities for career growth.
• A supportive and inclusive work environment.
• Employee discounts on hotel stays and amenities.
• Training and development programs.
• Dental and Vision insurance.
• Supplemental insurance.
• 401(k) retirement plan.
• Employee lunch
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED