Guest Service Agent - Limelight Ketchum

Aspen Skiing Company•Ketchum, ID

11d

About The Position

Summary The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Guest Service Manager.

Requirements

Must be over 18 years of age
A valid driver’s license is required
High School Diploma or high school equivalent preferred
One year of guest/ customer service skills preferred
Knowledge of hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
Knowledge of product or service (example retail product, food & beverage products)
Knowledge of company policies and procedures
Proficiency in communicating clearly both verbally and in writing to team members and customers
Ability to work in collaboration with others to achieve team goals
Assist in emergency and security procedures as directed by management
Ability to maintain the cleanliness of work area
Ability to engage with customers in a positive and helpful manner
Ability to always drive safely

Responsibilities

Pick up and deliver guests to various local locations as scheduled by the Front Desk
Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
Know about all daily hotel functions, locations, and times for appropriate guest direction
Maintain constant communication with Front Desk for itinerary changes and guest requests
Check inside and out of vehicles for cleanliness
Clean inside and outside of vehicles when needed
Check all essential fluids including oil and brake fluid and check the tire pressure
Report any problems with the vehicles to Guest Services Manager
Follow baggage tagging procedures and ski storage procedures
Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
Fill out vehicle maintenance checklists as directed
Report all accidents accurately filling out incident reports immediately
Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
Other duties as assigned