Guest Service Agent
About The Position
Drury Hotels is seeking a Guest Service Agent to serve as the welcoming face of their hotels, ensuring exceptional experiences for both guests and team members. The company emphasizes a culture where individuals are valued and encouraged to grow, offering more than just a place to sleep but a place to feel welcome and at home. As a family-owned and operated hotel system, Drury Hotels maintains a legacy of world-class hospitality excellence, with over 6,100 team members across 150 hotels in 30 states, working together to provide excellent service and value.
Requirements
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
Responsibilities
- Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
- Ensure exceptional, positive experiences for our diverse team members and guests.
- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
- Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Benefits
- Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
- Flexible scheduling
- Paid time off
- Hotel discounts and free room nights
- Mentorship
- Cross-training
- Development plans
- Management training
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription coverage
- Life insurance
- Disability insurance
- Team Member Assistance Program
- Company-matched 401(k)
- Ranked among Newsweek's America's Greatest Workplaces 2025
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
