Guest Service Agent

The Chanler Inc•Newport, RI

About The Position

Join our team as a guest services representative and become the ultimate journey curator for the guest experience. The ideal candidate will provide superior guest service by following all of The Chanler's service standards. Display enthusiasm and poise when dealing with guests and accommodating their every need. Making, modifying, and canceling room reservations, delivering professional and warm pre-arrival/reservations, arrival and departure experiences for all of our guests, as well as extending the same level of service throughout the guest stay. As a prestigious Two Michelin Key and double Forbes Five-Star property, The Chanler is renowned for its impeccable service, chic European dining, and warm, welcoming hospitality. We pride ourselves on creating a refined yet approachable atmosphere where guests can enjoy a unique blend of history, luxury, and authenticity. Join our team and be part of a legacy that continues to attract admirers from around the world.

Requirements

High School Degree
2+ years of hotel experience
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
Strong computer skills
Excellent time management and organizational skills.
Must be available to work days, nights, weekends, and holidays
Ability to stand and lift and/or move up to 50 pounds

Nice To Haves

College Degree is preferred

Responsibilities

Providing an exceptional guest experience to ensure guests' memorable stays through anticipatory service while delivering all Forbes, brand standards and departmental procedures
Ensure the highest level of genuine service
Ensure departmental procedures are completed
Operate front desk hotel software to make room reservations and process payments
Check-in and check-out guests in an efficient and timely manner
Resolve guest challenges and report them accordingly
Must have flexible hours/shift availability, including weekends and evenings
Support other departments when necessary
Have a rounded knowledge of the Newport community to act as a guest concierge service
Telephone operations, including answering calls, accessing voicemail, taking and canceling reservations, and making restaurant reservations for hotel guests