Guest Service Agent

JLL•Richmond, VA

6d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Guest Service Agent,, you’ll play a pivotal role in shaping the day-to-day energy of the workplace delivering extraordinary service moments that elevate how people feel, work, and connect. This is a highly visible position that requires professionalism, attention to detail, and a passion for people. You’ll be working with a forward-thinking client who is deeply committed to making the workplace a vibrant, welcoming, and human centered environment. This is not just a job, it's a unique opportunity to be on the cutting edge of workplace experience, with clear pathways for growth and advancement as you help redefine what it means to feel truly cared for in a professional setting. On-site: Richmond, Virgina.

Requirements

High school diploma or general education degree (GED) required
3 + years of experience in hospitality, client/Guest Experience (e.g., hotel, luxury retail, workplace concierge, or property management) required.
Exceptional guest experience skills and professional presence with a genuine passion for creating memorable hospitality experiences
Demonstrated ability to manage multiple priorities with grace and deliver consistent results in a fast-paced workplace environmen t
Excellent verbal and written communication skills with the ability to communicate professionally.
Proficient skills in Google Suite (Gmail, Sheets, Docs)
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Associates or Bachelors degree in hospitality, business, communications or related field preferred

Responsibilities

Perform functions for the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms.
Assist with site events in coordination with the conference services team and admins.
Escalate problems associated with all building services including: janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms.
Submit work orders through appropriate channels.
Work collaboratively with other service lines.
Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
Perform additional job duties, as requested.