Guest Service Agent

Marriott Vacations Worldwide

1d•Onsite

About The Position

At Aqua Aston Hospitality (AAH), a leading global vacation company, the Guest Services Agent assists in providing Owners/guests with experiences and events to make memorable vacation memories. The company, Marriott Vacations Worldwide, focuses on creating fulfilling lives through vacations, boasting 7 iconic brands, approximately 120 vacation ownership resorts, and over 700,000 Owner families with a 90%+ guest satisfaction score. They also manage over 3,200 affiliated resorts in 90+ countries and territories with 1.6 million exchange network members. The role involves making vacation dreams come true in a supportive, friendly, and beautiful work environment, where employees are empowered to be their best selves and benefit from great benefits.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.).
Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.